Shipping and Return Policy

Shipping and Return policy

Shipping zone

Domestic ( New Zealand )
We can ship nationwide of New Zealand .
We can not ship to PO Box address .

International
International are sorted into 6 zones.

Australia
South pacific
(Cook Islands, Fiji, New Caledonia, Samoa, Tonga, Vanuatu)
Asia
(Cambodia, China, Hong Kong, Indonesia, Japan, Macau, Malaysia, Philippines, South Korea, Singapore, Taiwan, Thailand and Vietnam only.)
Canada, UK and Europe
(Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland and UK)
United state of Amerika
Rest of the world
(Brazil, Chile, Costa Rica, Ecuador, El Salvador, India(*1), Mexico, Sri Lanka,Uruguay)

Note : International Courier service is only available to major cities in India.
Please note : The international deliveries may experience some extra shipping delays due to COVID-19.

-Any duties and taxes incurred on international deliveries are your responsibility.
-We aim to get your order out to you as soon as possible, However sometimes due to the courier company’s delays these time frames may vary.

( *1 ) International Courier service is only available to major cities in India
Agartala , Agrai Ahmedabad, Aizawl, Ajmer, Allahabad, Alwaye, Ambala, Amritsar, Aluvay, Auranbad, Bangalore, Bareilly, Belgaum, Bhopal, Bhubaneshwar, Bombay, Calcutta, Callicut, Chandigarh, Coimbatore, Cuttack, Dehradun, Delhi, Dhanbad, Dibrugarh, Faridabad, Gangtok, Goa, Gorakhpur, Gulburga, Gurgaon, Guwahati, Gwalior, Hosur, Howrah, Hublidharwab, Hyderabad, Imphal, Indore, Jaipur, Jammu, Jamshedpur, Johdpur, Jorhat, Jullundar, Kanchipuram, Kanpur, Kochi, Kolan, Kottayam, Lucknow, Ludhiana, Madras, Mangalore, Meerut, Moradabad, Mumbai, Mysore, Nagpur, asik, Panaji, Panipat, Patna, Pondicherry,P une, Raipur, Rajkot, Ranchi, Salem, Shillong, Shimla, Silchar, Siliguri, Srinagar, Surat, Thiruananthapuram, Tirupati, Tirupur, Trichur, Trichy, Udaipur, Udupi, Vadodara, Varanasi, Vijayawada, Visakhapatnam
Cover limits for Auto Key products to AUS ( by NZ Post )
Standard Track Cover limits is NZ$250 for AUS.

This limit is subject to a number of important limitations and exclusions, in particular in relation to High Risk and Prohibited items. For further information about our compensation terms and conditions and High Risk and Prohibited items, please refer to the relevant sections of the Postal Users’ Guide.

Backorder Products

Backorder is an order that is temporarily not available for purchase at the moment. These items could be very popular products that get sold very quickly, which makes the demand surge. Because of the demand, customers can reserve and pay for these items pending when they are available. It means a customer orders and pays for the product waiting for the store to ship it once it is in stock.
Order Backorder Products.
When you purchased Backorder Products, We sometimes order to our supplier by special. Therefor All backorders placed are strictly not cancellable / refundable.

Backorder Terms & Conditions:

1 Backorders are sold out item that arranged for re-manufacture and allow you to secure your piece first during manufacturing process.

2 All backorders placed are strictly not cancellable/refundable.

3 Backorders might be cancelled due to lack of fabric, insufficient stock arrive. Full refund will be given in such cases.

Return & Cancel policy

Goods (including packaging) must be returned in a saleable condition and with a copy of the invoice and must be within 7 days from date of delivery. Freight charges are not refundable.
No returned goods will be accepted where they have been fitted or used or are in a soiled condition (including packaging).

Note : The buyer must contact us with in 5 business days ( from the date of order ) by Email.

E-Mail : jdmparts.co@gmail.com

Refunds will be credited against your original method of payment, eg. to the credit card you used to make the purchase.
If a refund is processed to your credit card there can be a bank processing delay of a few days.

Exclusions:
Goods bought at a clearance price are not refundable. If your item included any “special offer parts free of charge”, these must be returned at the same time or their value may be deducted from your refund.

No returned goods will be accepted where they have been fitted or used or are in a soiled condition (including packaging).

– Seconds and Clearance items / Sale items (includes sales marked as ‘Sale’ from stores).
– Customised and special orders (see your salesperson for further details).
– Shipping, delivery, and installation (includes some other labour )fees.
– Commercial purchase.

In some case,
We can accept returns if un-open or original packed / the item have not been fitted or used.
A handling charge ( Re-inspection cost / Re Stocking & Re-Listing labour/ Refurbish cost/some other cost ) on returned goods of (Minimum NZ$50 + 10% of the purchase price inc shipping cost) will be charged.
Note 1: Freight charges are not refundable.
Note 2 : “No returned goods will be accepted where they have been fitted or used or are in a soiled condition (including packaging)”

JDM Parts has no liability for goods that have been incorrectly ordered.
The Buyer is responsible to ensure that the goods are correct and suitable prior to fitting.

If the goods are faulty please email us or phone first before sending your goods back to us.